Customer Service

Looking for Air Plant Care Instructions & Growing Tips? Head over to our Air Plant Care Page.

General Information: your questions are not answered below you can call us at (888) 631-7611 between 9am and 5pm EST Monday - Friday. You can also send us an email and we should get back to you within 24 hours.

30 Day Air Plant Guarantee: We're sure you're going to love your air plants, but if for any reason you are not happy with your purchase, you must notify us of the problem within 30 days of receipt of your order for replacement plants. Notify us via email at

Shipping Info: At this time we only ship orders to the lower 48 states of the United States due to live plant restrictions. We do not ship to Hawaii, Alaska or Canada. We normally ship within 24 hours of receiving your paid order. We ship Monday thru Saturday except holidays. We are currently shipping via U.S. Postal Service Priority Mail which generally takes 2-3 business days for delivery. In some instances, we may choose other shipping methods due to the shipping weight or package size. We can ship to P.O. Boxes and domestic APO/FPO addresses. We apologize, but at this time we cannot ship orders outside of the United States. Other shipping arrangements will result in additional charges.

Shipping Rates: Orders over $50 ship for free! Orders under $50 ship for a flat rate of $5.95 For rush shipping quotes or arrangements, please contact us at (888) 631-7611 or Orders shipped to P.O. Boxes or APO/FPO addresses cannot be expedited.

Exchanges: If you would like to make an exchange, we suggest that you place a new order for the plants you would like before returning the original purchase. This will ensure that your exchange plants are in stock. Once we receive your return, we will process a refund for the cost of the returned order and send you a notification email.

Payment: Air Plant Supply Co. accepts the following forms of payment: Visa, Mastercard, American Express, Discover, PayPal

Sales Tax: Orders shipped to addresses in Florida will include a 6.0% sales tax.

Returns/Undelivered Packages Due To Incorrect Addresses: We will not refund the purchase price or shipping charge for any package where the customer has supplied an incorrect shipping address. Returns can be sent to:

Air Plant Supply Co.

Scott James

149 M L King Avenue

St. Augustine, FL 32084


Online Security & Privacy Policy


Just like you, we're real people with real online security concerns, so we are committed to respecting your privacy and properly managing any personal information shared with us with your permission. Our privacy policy tells you how we use the personal information collected through this site. By using the site, you are accepting the practices described in this privacy policy. We're not huge fans of spam (and don't like it in our inboxes, either), so Air Plant Supply Co. will not rent or sell your personal information to third party companies in any way that is different from what is disclosed in this statement.

Note: The privacy practices set forth in this policy are for this web site only. If you click through to other web sites, please review the privacy policies posted at those sites.


Information Collection


We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors by placing an online order or signing up for our email newsletter. The information you provide is used only to fulfill your order or specific request. We do not store your payment information (credit card number, expiration date, etc.) for security reasons.


Cookie/Tracking Technology


The web site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Information Distribution


We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place.


Commitment to Data Security


Your personally identifiable information is kept secure. Only authorized employees have access to this information. All marketing emails and newsletters (not including order confirmation emails) from this site will include an unsubscribe link allowing you to opt out of further mailings. Protecting your information is our highest priority and all orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.


Privacy Contact Information


If you have any questions, concerns, or comments about our privacy policy you may contact us at (888) 631-7611 or

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Have a question we didn't cover?

Please feel free to contact us with any questions you might have.

Phone: (888) 631-7611


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