Customer Service

Shipping Info:

We apologize, but at this time we only ship orders to the lower 48 states of the United States.  We do not ship to Hawaii, Alaska or Canada.

Payment:

Air Plant Supply Co. accepts the following forms of payment:
 Visa, Mastercard, American Express, Discover, PayPal

Sales Tax:


A 6.0% sales tax will be applied to merchandise shipped to a Florida state address.

Shipping and Handling:

We normally ship within 5 business days of receiving your completed order. We are currently shipping via the U.S. Postal Service Priority Mail service, which generally takes 2-3 business days for delivery. In some instances, we may choose other shipping methods due to the shipping weight or package size. We can ship to P.O. Boxes and domestic APO/FPO addresses. We apologize, but at this time we cannot ship orders outside of the United States.  Other shipping arrangements will result in additional charges.

Rates:


Order Total Shipping Charge (Ground)
$0—$50.00 $7.00
$Over 50.00 FREE!

For rush shipping quotes or arrangements, please contact us at (888) 631-7611 or info@airplantsupplyco.com. Orders shipped to P.O. Boxes or APO/FPO addresses cannot be expedited.

Returns and Exchanges:

Returns:

We're sure you're going to love your air plants, but if for any reason you are not happy with your purchase, you may return the plants within 30 days of receipt of your order for a refund less shipping charge, (shipping charges are non-refundable).   Returns must be in good condition and sent back to us along with a copy of your receipt to the address below. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will email you with the USPS Priority Mail Tracking number once your return or exchange has been processed.

** Plants must be unpacked on the day of delivery and cared for as outlined in our care instructions and returned back to us in good condition. **

 

Returns/Undelivered Packages Due To Incorrect Addresses:

We will not refund the purchase price or shipping charge for any package where the customer has supplied an incorrect shipping address.  

** We bear no liability for lost, stolen, or damaged packages during shipping.   Also, we are not responsible for packages delayed, or not received because of incorrect addresses, or for any other reason. **

 

Air Plant Supply Co


Attn: Returns


PO BOX 560232

Rockledge, FL 32956-0232

Exchanges:

If you would like to make an exchange, we suggest that you place a new order for the plants you would like before returning your original purchase. This will ensure that your exchange plants are in stock. Once we receive your return, we will process a refund for the cost of the returned order and send you a notification email.

** Plants sent back for exchange must arrive back at our location in good condition.** 

Online Security & Privacy Policy:

Just like you, we're real people with real online security concerns, so we are committed to respecting your privacy and properly managing any personal information shared with us with your permission. Our privacy policy tells you how we use the personal information collected through this site. By using the site, you are accepting the practices described in this privacy policy. We're not huge fans of spam (and don't like it in our inboxes, either), so Air Plant Supply Co. will not rent or sell your personal information to third party companies in any way that is different from what is disclosed in this statement.

Note: The privacy practices set forth in this policy are for this web site only. If you click through to other web sites, please review the privacy policies posted at those sites.

Information Collection:


We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors by placing an online order or signing up for our email newsletter. The information you provide is used only to fulfill your order or specific request. We do not store your payment information (credit card number, expiration date, etc.) for security reasons.

Cookie/Tracking Technology:


The web site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Information Distribution:


We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place.

Commitment to Data Security:


Your personally identifiable information is kept secure. Only authorized employees have access to this information. All marketing emails and newsletters (not including order confirmation emails) from this site will include an unsubscribe link allowing you to opt out of further mailings. Protecting your information is our highest priority and all orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Contact Information
:

If you have any questions, concerns, or comments about our privacy policy you may contact us at (888) 631-7611 or info@airplantsupplyco.com.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Have a question we didn't cover?

Please feel free to contact us with any questions you might have.

Email: info@airplantsupplyco.com
Phone: (888) 631-7611

Air Plant Supply Co.Copyright © 2014 AirPlantSupplyCo